WARRANTY POLICY

Filtrec Asia Pacific Products are warranted against defects in workmanship and materials for twelve months after date of invoice, when properly installed within product specifications. Our obligation under this warranty is limited to repair or replacement of the product F.O.B. factory, and subject to our inspection. This warranty does not obligate Filtrec Asia Pacific Pty. Ltd. to bear any cost of labour for field replacement or incurred liability for systems malfunction of items installed on equipment.

That portion of the product returned for warranty claim and verified by our examination will be repaired or replaced free of charge. Any additional parts or labour required to rebuild or replace (not covered under our warranty) will be charged to the customer. Freight charges for return of the product to the customer and also the incoming freight are to be prepaid by the customer.

Filtrec Asia Pacific Pty. Ltd. is not obligated for any repair or replacement of any products altered or repaired by any other parties without written authorisation.

Filtrec Asia Pacific Pty. Ltd. reserves the right to discontinue products or make design changes, which do not affect product installation interchangeability, at any time without incurring any obligation.

Filtrec products carry no warranty other than as set forth in the above warranty statement, either expressed or implied.

The only warranty extended to the buyer by Filtrec Asia Pacific Pty. Ltd. is the above expressed warranty and there are no other warranties, expressed or implied, of merchantability, fitness for a particular purpose, or otherwise, which extend beyond the face hereof. Filtrec Asia Pacific Pty. Ltd. shall in no event be liable for labour or freight charges or for consequential or incidental damages including, but not limited to, injury to the person or property of buyer or any others, machine down time, and losses and expenses incurred by buyer, arising from the use of this equipment or from this agreement. This warranty constitutes the entire warranty of Filtrec Asia Pacific Pty. Ltd. and no oral representations, warranties, or guarantees by any agent of manufacturer or seller shall be binding to Filtrec Asia Pacific Pty. Ltd. and no part of this warranty may be modified or extended except by written agreement executed by Filtrec Asia Pacific Pty. Ltd.

It is the policy of Filtrec Asia Pacific Pty. Ltd. to improve its products whenever possible and practical to do so. We reserve the right to make changes, improvements and modifications at any time without incurring the obligation to make such changes, improvements and modifications on any equipment sold previously.

PROCEDURE FOR WARRANTY CLAIMS

1. Customers wishing to return products for claim, under Filtrec Warranty Policy, must first request approval stating in detail the reason for such claim, provide original invoice number, complete model number of items and method of transport for forward and return of goods.

2. Approval for return of goods will be advised by the issue of a “Returned Goods Authorisation” number. Freight must be prepaid. Goods returned without authorisation will be returned to the customer in the same condition as received on a “Freight Forward” basis. Goods returned without having the freight prepaid will not be accepted from the carrier.

3. Filtrec will assess the warranty claims on return of the goods and determine responsibility for the fault. Only complete products will be considered for claims. Component parts will not be accepted. Products that have had attempted repairs or been dismantled by parties other than Filtrec Asia Pacific Pty. Ltd. will not be considered for claims under warranty.

4. A copy of the Filtrec Service Report Sheet will be provided to the customer for their information on both warranty claims approved and rejected.

5. On claims approved, Filtrec Asia Pacific Pty. Ltd. will repair the product to Filtrec specifications or should the product be unable to be repaired, a new replacement will be supplied, F.O.B. – Filtrec Asia Pacific Pty. Ltd., Clayton, Vic.

6. On claims rejected, a copy of the Filtrec Service Report Sheet containing an estimated cost to repair the goods, will be forwarded to the customer for their perusal. On receipt of customers official order, goods will be repaired and returned “Freight Forward” to customer.

PROCEDURE FOR CREDIT RETURNS

1. Same as for warranty claims above with the following additional conditions:
a) Goods must be returned in an “as sold” condition in original packaging.
b) Goods returned for credit may be subject to a 15% Re-Stocking Fee.
2. Goods must be returned within thirty (30) days of invoice.